If you feel like there's more rudeness in the world, you're not alone. According to John O'Brien, psychologist and author of "Rudeness Rehab," there's a pandemic of incivility. O'Brien says we're seeing bad behavior everywhere, from the streets to the workplace to even the operating room. As part of our Osher Author Talk series, host Henry DeVries talks with O'Brien about the physical and mental toll of experiencing rudeness. O'Brien says we have the power to be our own superhero when dealing rude and difficult people. He calls his approach BAM, which stands for breathing, active listening and mindfulness. (#40599)